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At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Ten Things to Buy in the Prague Christmas Markets

Traditional Items to add to your shopping list   |   September 2018

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From beautiful glass baubles to puppets and live carp, find the ornate and the extraordinary in these bustling shopping Meccas

Glass Santa Ornament © AMzPhoto

Forget loading up your luggage with neon bobble hats, singing Santas and knock-off purses – while many of Europe’s so-called “traditional” Christmas vendors shamelessly hawk all manner of junky detritus, Prague Christmas markets remain largely unspoiled by all things “Made in China.” Prague Christmas MarketsPrague hosts two must-visit, central Christmas markets in the Old Town Square and Wenceslas Square, though a small scattering of others are located across the city, where locals tend to do their browsing. Wherever you venture to, veer past any lingering displays of light-up toys (they’re sure to die within 24 hours of purchase) and instead put the following traditional Czech products on your Christmas list – from honey wine (medovina) and mulled wine (svařené vino) to delicious pastries (trdelník) and, err, live carp.

1. Medovina

A traditional local tipple, medovina – which translates to “honey wine” and is effectively Czech mead – will have you feeling deliciously medieval. Stow a bottle for curious friends at home, and fight off the cold with a mug or two in hand. Just not too many, or you may find your bargaining abilities diminished.

2. Sausages

Christmas… sausages? Among Prague Christmas markets, it’s one of the most ubiquitous snacks. Opt for Frankfurter-style párek sausages, or for the hungry, the larger Pražská Klobása, which are bright red, subtly spiced, and ideal winter fare.

3. Trdelnik

One sight of revolving trdelník, and it’s clear you’re a long way from the mince pies of home. These unusual pastries – long, cylindrical-shaped strips of dough that are covered in sugar and almonds and rotated over piping-hot coals – may look a little different, but don’t be shy; they’re best eaten when still finger-scorchingly hot.

4. Svarene Vino

No Christmas market is complete without a proliferation of mulled wine booths, but not all vin chaud is made equal. Svařené víno is the traditional Czech serve, which is notably sweet and well spiced, and – caution – frequently spiked with stronger stuff.

5. Glass Ornaments

Christmas isn’t Christmas without the tree – and the tree isn’t the tree without baubles. Hand-blown and hand-painted glass ornaments are a popular souvenir of Prague Christmas markets, but make sure to wrap them in lots of padding before packing away in your suitcase.

Gingerbread Cookies © Petr Zurek

6. Puppets

Given that it’s home to a National Marionette Theatre, Prague’s reputation among puppet-lovers should come as no surprise. That passion extends to the city’s Christmas markets, where hand-carved, highly detailed marionettes can be taken home.

7. Embroidered Lace

Delicate lace has been a traditional local craft since medieval times. Celebrate Prague heritage, then, and pick up some delicate pieces of hand-embroidered lace. Helpfully, it won’t require much space on the journey home.

8. Purpura

For those who like to smell good – and who doesn’t? – Prague’s fragrant purpura can be found at most Christmas markets. The local, seasonal version of potpourri features cinnamon and other winter spices, and will have your home smelling like wintertime Prague – not to mention everything else in your suitcase.

9. Painted Pottery

Functional and aesthetic: long famous for its traditional, hand-painted pottery, Prague Christmas markets are full of plates and other serving ware decorated in detailed folkloric patterns. This is one for the tricky shoppers on your list.

10. Live Carp

Forget the Christmas turkey – in Prague, the Christmas feast revolves around carp. That’s why buckets full of the live carp are found at markets and elsewhere around the city. Even if you don’t fancy taking home a prize catch of your own, keep an eye out for this offbeat local spectacle.


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