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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

The Best Christmas Shows in London for Kids

Best Children's Shows in Town   |   June 2014

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As one of the theatre capitals of the world, the range of child-friendly Christmas shows in London is second to none. Here are our crowd-pleasing picks

Christmas shows in London The-Nutcracker

For children, Christmas will always be a time of excitement and wonder. Naturally, the best Christmas shows are the ones that manage to capture this wide-eyed sense of anticipation – after all, few places can do this as well as the theatre, where magic is the stock in trade. As a global performance capital, London definitely delivers when it comes to festive theatre for kids. And while there’s a long history of pantomime in the UK, the range of Christmas shows in London goes far beyond panto dames and celebrity guest stars. Joining seasonal favourites such as The Snowman at The Peacock Theatre and Raymond Briggs’ Father Christmas is a great range of productions encompassing ballet at the London Coliseum, blockbuster musicals, puppetry and physical theatre. Who could avoid getting swept up in the Christmas spirit?

The Snowman at The Peacock Theatre

Many leading institutions take great pride in their kid-friendly programmes, with some flagship productions returning year after year. The Birmingham Repertory Theatre’s production of The Snowman is one of those productions, with the 2015 season marking its 17th year at The Peacock. The reason for its longevity is simple: the story of one boy and his enchanted snowman is both timeless and incredibly moving. Tissues at the ready.

The Nutcracker at the London Coliseum

The enduring popularity of the Nutcracker can be chalked up to its chocolate box vision of Christmas, with its gift-giving and candy canes, tin soldiers and famous Tchaikovsky score. This production, by the English National Ballet, puts on family-friendly performances on certain dates, meaning that even the youngest attendees get to experience this classic piece.

The Snowman 1 © Alastair Muir
Christmas Shows in London | The Snowman

Peter Pan at the Olivier Theatre

What better way to capture the imagination than with J.M. Barrie’s children’s classic, Peter Pan? Explore Neverland along with Wendy and the Lost Boys, right on the banks of the River Thames.

Raymond Briggs' Father Christmas at the Lyric Hammersmith

Younger audiences will be enchanted by this extremely likeable story that follows Father Christmas as he grumpily goes about his job on Christmas Eve. In fact, this tried and tested Lyric Hammersmith production has become something of a tradition, having first been staged at the theatre in 2012. The show brings the classic Raymond Briggs story to vivid life – and even captures the distinctive aesthetic of the much-loved illustrations – with eye-catching stage design, imaginative puppetry and great music.


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