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BEST RATE GUARANTEE – GET YOUR FIRST NIGHT FREE


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:
bestrateguarantee.london@corinthia.com
bestrateguarantee.budapest@corinthia.com
bestrateguarantee.prague@corinthia.com
bestrateguarantee.stgeorges@corinthia.com
bestrateguarantee.palace@corinthia.com
bestrateguarantee.lisbon@corinthia.com
bestrateguarantee.stpetersburg@corinthia.com
bestrateguarantee.khartoum@corinthia.com
bestrateguarantee.tripoli@corinthia.com

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:

1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

The Best Spring Events in Lisbon

Plan your itinerary   |   February 2019

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From independent films to international bands, there are plenty of extraordinary attractions in our selection of spring events in Lisbon

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Events in Lisbon | Rock in Rio Lisboa 5 © Rock in Rio Lisboa

If winter has chilled you to the bone and a warming dose of spring sunshine is in order, look no further than Lisbon. Known as ‘The White City’ due to its year-round luminosity, this coastal hillside city is blessed with wall-to-wall sunshine and mild Mediterranean temperatures. As well as enjoying excellent weather, the Portuguese capital is a hive of activity in spring, with a variety of major seasonal events taking place each year. From the Lisbon Half Marathon to independent film festival IndieLisboa and leading music showcase Rock in Rio Lisboa, follow this guide to the best spring events in Lisbon.

ModaLisboa

Following in the well-heeled footsteps of New York, London, Paris and Milan, Lisbon hosts its own Fashion Week in October, ModaLisboa. While the biannual showcase may not be as famous as its predecessors, it’s gaining traction in the European fashion scene. It’s one of the top fashion events in Lisbon and designers from across Portugal and Europe attend each year to present their latest collections and inspire new trends.

7th – 10th March 2019

EDP Lisbon Half Marathon

Touted as one of the most beautiful races in the world, the EDP Lisbon Half Marathon takes 35,000 runners on an unforgettable tour of the Portuguese capital. Starting on the 25 de Abril Bridge that links Almada with Portugal, participants follow a dramatic course over the river and along Lisbon’s coastal roads. It’s a memorable event to watch or take part in, and visitors looking to get active can sign up online.

17th March 2019

Peixe em Lisboa

Peixe em Lisboa is a festival dedicated to fish and local flavours. Foodies can take part in wine pairing events and cooking classes or watch the pros at work during live cooking presentations by top Portuguese chefs. There’s also a gourmet market at Pátio da Galé, where visitors can shop for fish, wine, cheeses, oils and traditional Portuguese condiments.

4th – 14th April 2019

 

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Events in Lisbon | Lisbon Book Fair © alanphillips/iStock
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Events in Lisbon | Rock in Rio Lisboa 4 © Rock in Rio Lisboa

The Belem Music Festival

For a city of its size, Lisbon has an usually prolific classical music scene. To celebrate this fact, the Belém Cultural Centre hosts an annual three-day event, The Belem Music Festival (Dias da música em Belém), which aims to promote the genre through an exciting programme of concerts.

25th – 28th April 2019

IndieLisboa

Lisbon’s international independent film festival, IndieLisboa, bring together the best independent cinema from across the world. The festival presents a series of screenings, encouraging attendees to discover new on and off-screen talent, uncover the latest film-making trends and explore the burgeoning world of Portuguese cinema. Whether you’re a film buff or a budding filmmaker, this festival is a highlight of the season’s events in Lisbon.

2nd – 12th May 2019

EXPLORE THIS CITY


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