At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
From its famous Tower to delectable Pasteis, savour the sites of Belém with our guide to Lisbon's must-see district
The Monument to the Discoveries epitomises Portugal’s Golden Age of Exploration. Located in Belém, the arrival and departure point for Portuguese explorers and their booty-laden ships, the district’s reputation for wealth and glamour has persisted for centuries. The Monument to the Discoveries really is monumental. Made in 1940 but officially installed in 1960, this waterside sculpture soars upwards, a memorial of the 500th anniversary of the death of Henry the Navigator. Etched into the edifice are the late greats of Portuguese navigation, who are marching out to sea following Henry’s lead. But there’s so much more to the neighbourhood. Today, travellers love Belém for its museums (The Berardo Collection) and famous landmarks (Belém Tower), while locals savour the atmosphere – and what could beat the city’s best pastries at Pasteis de Belém. Save some time, and some room: here is our guide to exploring Belém.
The Belém Tower is to Lisbon as the Eiffel Tower is to Paris – it may not be quite as statuesque, but this tower is often thought of as a symbol for the city itself. Dating back to the early 16th century, this stunning UNESCO World Heritage site also managed to survive the devastating earthquake of 1755, making it one of the finest existing examples of traditional Manueline architecture.
Speaking of UNESCO: the eponymous tower isn’t the only Belém landmark given world-class status. Also included is Jerónimos Monastery, just steps away and another symbol of Portugal’s Golden Age. Commissioned to honour Vasco da Gama’s eastern expeditions, the building’s scope and complexity are enough to bring any architecture lover to tears.
Filled with eggy custard, crumbling into flaky layers, and topped with an appealing patina of char spots, the pastel de nata may well be one of Portugal’s most famous exports. But not all pasteis are alike. Follow the locals (and it shouldn’t be hard to spot them, given the queue out the door) to Pasteis de Belém, widely considered to have the best in the city. These ones also come dusted with a coating of cinnamon and icing sugar.
Can’t decide between getting your architectural fix and going for a simple ramble? Combine the two in the Praço do Império, not just the largest public square in the city but in the whole of the Iberian Peninsula. Featuring an ornamental garden and flanked by the Jerónimos Monastery, this is prime photo-taking turf.
Catch a glimpse of the Portuguese president’s digs and meander over to the beautiful, if oddly coloured, Bélem Palace. History lovers can also check out the on-site Presidency Museum, but even for those who don’t wander indoors, its distinctive, petal pink exterior should provide more than enough to gawp at.
After giving yourself an eyeful of old-school architecture, it may be time for a palate cleanser. Happily, Belém isn’t just a destination for all things historical. It’s also home to the Berardo Collection Museum, a collection of modern and contemporary art and one of Portugal’s most visited museums. Highlights include canvases by the likes of Josef Albers and Jean-Michel Basquiat, as well as works by a number of Portuguese artists.
Belém in Lisbon may not be quite as tropical as the other Belém (that one’s in Brazil, mind), but you wouldn’t know it if you wandered into the Tropical Botanic Garden. Over 400 warm weather-loving plants call this park home, including banyan trees, palm trees, and decidedly less common monkey-puzzle trees.
After a visit to the Monument to the Discoveries head to the docas – or docks – in Belém, and you’ll find some of the best views around. Profit from the waterfront sightseeing and snack on something a touch more filling than a pastel de nata at À Margem, a modernist café with a menu of light bites and a winning terrace on which to enjoy them.
Any lengthy neighbourhood excursion is bound to work up a hearty thirst. Luckily, Enoteca de Belém is there to sate it. A miniscule wine bar whose list is much larger in scale than its dining room is in size, the enoteca has an impressive selection of Portuguese wine, and no shortage of port besides. Don’t miss the food either, which offers inventive, contemporary Portuguese cooking.