At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Catch up with the Michelin-starred chef as he prepares to open his first London location
Hospitality is not just work for Tom Kerridge, it’s a vocation, and one that informs everything he does. The chef made his name at The Hand and Flowers in Marlow, the first-ever pub to gain two Michelin stars. The Coach and The Butcher’s Tap followed, plus TV presenting and a handful of best-selling books. Now he’s making his London debut as executive chef for a new restaurant here at Corinthia Hotel London.
It’s an exciting step-change — from 50 seats at The Hand and Flowers to 90 covers plus 50 in the bar at Corinthia Hotel London; from a small Chilterns town to the metropolitan heart of London: “It’s like getting on a rollercoaster. You don’t know where it’s going to go, you’re a bit nervous about it, but you know you’ll get off at the end and it’ll all be okay,” he laughs.
Kerridge is known for his big, bold flavours — and he promises to make eating at the hotel a relaxed, British brasserie-style dining experience. Refined, yes, but recognisable, nothing too fancy, faddy or fiddly: “There’s nothing fashionable about me,” he quips. “I like to make places feel like they’ve always been there. I don’t want to scare people off with technique or new flavour combinations. I’m not interested in pushing boundaries. I’m interested in finding great ingredients and treating them with love and respect and making sure they’re served simply so people can recognise it.”
It’s a theme he warms to: “I don’t want to make people say, ‘Ooo this is interesting.’ I want them to ask, ‘Why haven’t we eaten here before?’ We are a country steeped in history with amazing produce, and I want to play to the best of that.” Kerridge has made his name as a doyen of British food, but, unlike Italian or French food, it can seem undefined. He’s clear on what it means to him: “British cuisine is hugely eclectic. Britain has people from all sorts of backgrounds, which gives us a massive mix of flavours. I personally learned to cook with a classic French understanding of stocks and sauces and the use of dairy. Then I
use British ingredients — British dairy, British beef, fantastic fish from Cornwall — in that style.”
The menu will reflect British produce as it’s shaped by the seasons: “We’re really fortunate to have defined and different spring, summer, autumn and winter months which means we’ve got the opportunity to evolve our menus to suit your mood through the year. In the summertime we love salads and strawberries but in the winter we want to sit in front of a log fire and eat a beef stew. That’s great. It gives us the chance to keep things moving.”
This is part of Kerridge’s hospitality heart and soul, for you to feel like you want to come back.
“If you eat with us twice a month you’ll find something new to try; if you come two or three times a year and want to come back for the same thing, you can do that too.” This search for a partnership with the right heart and soul has meant he’s been biding his time for over four years: “At Corinthia Hotel London guests always come first and that’s something I’ve whole-heartedly embraced. I knew straight away it would be a happy marriage.” Surely putting guests first is obvious in hospitality… “Yeah, the clue’s in the name! You can distance yourself from it though and say, ‘I work in a restaurant’ or ‘I work in a hotel’. You can make it about the place rather than what the work is achieving. My mindset is different, it’s about making sure people have a nice time. That’s our role — not being a chef, or maître d’ or top barman…We’re very lucky you’re coming to eat with us. Of all the places you can eat in London you’re choosing us. That’s amazing. Thank you very much. I hope we live up to your expectations and deliver great food.”
In a city where there are hundreds of options and different cuisines, and always a restaurant opening offering something new to try, it might seem intimidating, but he’s unflustered: “I know what and how I like to cook. I hope that ticks the box for most people when they eat out. New, dynamic, fashionable restaurants are amazing but you might only eat in them once. I want to establish the kind of place where people come and eat once a week.” Because you, the guest, are Kerridge’s raison d’être. Not the alchemy of ingredients, plaudits from critics, or the need for status. It’s hospitality through and through.