At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
New Year has special importance to Russians, and it’s clear to see in the eating, drinking, dancing and unbelievably grand fireworks displays
In Russia, New Year celebrations are taken very seriously indeed; even Christmas pales into insignificance when compared to the rollicking festivities that take place across the country from 31st December. New Year is celebrated not once, but twice here. The Old New Year, in the first half of January, marks the start of the year in the Orthodox calendar. Meaning that there is a wealth of full-throttle festivities that continue until the second week in January. Here’s how to have an unforgettable Russian New Year.
It’s tempting to equate Russia’s Grandfather Frost with Father Christmas, but this isn’t exactly right. Ded Moroz was inspired by the mighty Pagan god of the Eastern Slavic people. A blacksmith who forges ice from water and blankets the landscape with snow, he symbolises the bitter Russian winter. But this doesn’t make him a vengeful or sinister figure in Russian culture. In fact, he is considered a guardian, capable of bringing winters so extreme as to repel or destroy any invading force. What’s more, unlike Father Christmas, the spirit of Ded Moroz sees Russia well into the New Year.
New Year celebrations in Russia are served with endless feasts. Tradition holds that an abundance of food at the end of the year will mean a plentiful supply throughout the next. And we’re not referring to any old buffet – these feasts to involve elaborate and sizeable dishes. One such seasonal delicacy is Selyodka Pod Shuboy, or Herring Under Fur Coat. This layered salad of diced pickled herring, grated vegetables, chopped onions, eggs and mayonnaise may resemble a fluorescent gateau, but it’s nevertheless delicious.
The Russian president makes a speech five minutes before the Kremlin’s Spasskaya Tower clock strikes midnight. Then the countdown begins. This is when to make a wish. To increase its chances of coming true, write it down, burn the paper, and drink the ashes during the C Novim Godom, or Happy New Year toast. If in St. Petersburg, join the locals for the countdown at the epicentre of the New Year celebrations in Palace Square. In Moscow, head to the famous Red Square. Any guide to Russian New Year should also point out that the parties don’t get started until after midnight, not before.
It’s almost impossible to avoid getting caught up in the festivities that roll on through the beginning of January. In St. Petersburg, fireworks over the Neva River mark the start of the first New Year, while in Moscow, the sky is lit up over Red Square. In all the major cities from then on, there are street festivals, skiing, ice-skating, and fierce snowball fights among children. The Christmas trees (yolka), some of which are impressive giant firs, remain for as long as the celebrations continue.
Russians mark the Old New Year with yet another feast, albeit a slightly smaller one. Old New Year’s Day is also St. Basil’s Day, and since he is the patron saint of pig breeders and pork products, expect plenty of sausages and hog roasts. On the night before St. Basil’s Day, guests are traditionally offered pork pies and a roast is usually served on the day. It was once widely believed that whatever was foretold by fortune-tellers on St. Basil’s Day would almost certainly come true.