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Terms & conditions


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Winter Beauty Tips from Prague’s Hottest Cosmetics Store

Skincare advice from Ingredients, the legendary Prague beauty house   |   October 2018

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Top skincare advice from the co-founder of Ingredients

Ingredients Prague | Ingredients store interior © Ingredients

The cosmetics emporium, Ingredients is the place beauty dreams are made of. The store in the Czech capital of Prague gives discerning beauty enthusiasts access to trending cosmetics, niche fragrances and cult skincare brands. Ingredients is Prague’s chicest beauty retailer and the co-founder Lukáš Loskot shares his essential guide to winter skincare.

Why did you open Ingredients in Prague?
The idea of a store selling cult beauty products was untouched territory in Prague, and before Ingredients, the only option was to shop in large chain stores that carried only big-name brands. Jakub, my business partner and I, wanted to create a space to showcase beauty products from niche brands so we decided to open Ingredients. It was fortunate timing because people had just started to get curious about niche perfume brands and to appreciate the work and artistry that goes into creating such a fragrance.

What are your fail-safe beauty hero products?
Soavissima by Profumum Roma is my signature scent. It’s a wonderfully bold amber scent, which makes it a deliciously warming fragrance for winter.

What are your favourite things to do in Prague during winter?
I love walking, even in the colder months. I live in Letná, which is a 20-minute walk from Prague city centre, and I love to walk around the neighbourhood, particularly in the beautiful Letná Park which is connected to Prague Castle. I highly recommend braving the cold weather for a walk to soak up those wonderful panoramic city views.

Ingredients Prague | Prague bridge in winter snow © iStock/gornostaj
Ingredients Prague | Potato pancakes © iStock/fotek

What products would you recommend for keeping skin in optimum condition during Prague’s cold winter weather?
Keeping skin soft and moisturised despite the harsh elements is key for me. I like to use a cleanser such as Tata Harper’s Nourishing Oil Cleanser, which is organic, seriously softening and a joy to use. Face oils are also a great way to nourish skin. The 15 Oil from Czech beauty brand Onest is a great all-rounder that suits all skin types.

What are your favourite restaurants for a cosy dinner in Prague?
My favourite for traditional, comforting Czech food, that really hits the spot when it’s chilly outside, is Kantýna. It’s housed in what was previously an old bank, so it’s an impressive space, and I can’t recommend the potato pancakes enough.

Are there any places that you like to take friends visiting from out of town?
I always take visitors to Groove Bar, as well as DOX, Prague’s Centre for Contemporary Art to see an exhibition. It’s an amazing space that showcases both Czech art alongside international works.

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