At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
To make your claim, email the relevant hotel on one of the following:
First nightfree, match rate for rest of stay, no minimum nights
Terms and Conditions:
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Snow-capped onion domes, troika rides, richly spiced glintwein; there are plenty of reasons to celebrate Christmas in St Petersburg. And that’s before you’ve even touched on its world-class museums, decadent dining and eclectic boutiques, perfect for some last minute Christmas shopping. From how to celebrate a Russian Orthodox Christmas to traditional food and drink, these are the Russian Christmas traditions to take note of on a festive trip to St Petersburg.
If you’re going to spend Christmas in St Petersburg, there’s one crucial thing you should know – it isn’t celebrated on 25th December. In Russia, as in many other Orthodox Christian countries, Christmas Day falls on 7th January, according to the Julian (rather than the Western Gregorian) calendar.
It’s also worth keeping in mind that Russian Christmas traditions are still something of a mixture of old and new. Back in 1917, the Soviets banned religious celebrations, directing the seasonal energies towards New Year’s Eve instead. Even today, many Russians consider New Year’s Eve the bigger seasonal celebration.
To channel the Russian Christmas spirit in St Petersburg, you could adhere to the traditional Russian Orthodox fast, which involves eating no meat or dairy for 40 days before Christmas. A shame when on holiday, but at least there’s an almighty feast to look forward to on Christmas Day. If seasonal fasting is not one of the Russian Christmas traditions you fancy experiencing, St Petersburg’s restaurants will have plenty of indulgent dishes to enjoy. From eccentric Russian fare such as “Lake Herring Under a Fur Coat” at Palkin (herring served with a potato foam and carrot sauce, topped with beetroot crisps) to an abundance of glintwein (Russian mulled wine) at the St Petersburg Christmas Market, there’s plenty of opportunity to indulge. Some other Russian foods that are traditionally eaten at Christmas include Kutia – a cooked porridge a little like rice pudding, served with poppy seeds, honey, nuts and dried or candied fruit – and Sauerkraut, often served with carrot and cranberries.
But for those looking to experience the most authentic Russian Christmas traditions, the Orthodox Church is still at the heart of the celebrations for many Russians. Traditional Russian Orthodox Christmas festivities take place on 7th January, with Christmas Mass and the breaking of the aforementioned fast being the two most important aspects of the day. St Petersburg’s grand Kazan Cathedral hosts a Russian Orthodox service on Christmas Day, which is always well attended. But for the less religiously inclined, a visit to the cathedral is still worth undertaking, if only to gaze up at the enormous Christmas tree outside.